SPI Technical Support Services

For customers developing SPI-based systems, we offer a wide range of support services via our dedicated support portal at support.streamprocessors.com.

These services include:

Knowledge Base

Keyword searchable
Tools
Hardware
Software
Glossary

Downloads

Latest Tools for Linux and/or Windows
Linux Distribution
Application Notes
Datasheets

Online Support (bug reports, questions, enhancements, others)

Submit Ticket
Review Ticket status
Close Ticket

You will have full access to qualified SPI engineers, 24/7 access to our online knowledge base and latest downloads. All tickets go through our web portal so no direct emails other than notifications that your issue has been responded to. Our system provides full visibility and traceability of your support activity.

The SPI support team looks forward to helping you speed your way to production with your SPI-based design. We are delighted to have you as a partner and we look forward to a successful relationship.

Stream Processors Web Support Portal Flow

Step 1 - Research through the Knowledge Base at support.streamprocessors.com

SPI Web Support Portal maintains and continually updates an extensive knowledge base of solutions, as well as a wealth of other product information and technical documentation. This information is readily and securely accessible via the Web 24x7 - providing customers with solutions right at their fingertips, saving customer teams time and effort.

SPI customers with current products (Tools and/or Development Kits) can request accounts and start taking advantage of the many benefits of the Portal. Based on selected preferences, it will proactively notify customers of updated solutions and release information, empowering them with the latest knowledge as soon as it becomes available.

Step 2 - Cannot find the answer , open a Ticket at support.streamprocessors.com

If customers are unable to find answers to technical issues in the knowledge base, the Portal provides flexible access to the expertise required to overcome engineering challenges. The basic element of communication between customers and SPI Customer Support is a Ticket. Ticket submission enables customers to describe the problem and provide test cases or other supporting documentation that will assist the assigned SPI Support Application Engineer in issue resolution.

Step 3 - Ticket is assigned to a qualified Engineer

Instant alerts are sent to the ticket owner, guaranteeing efficient and timely response to customer's technical issues.

Step 4 - Ticket Resolution -> Solution offered, resolution reached?

SPI Application Engineers work closely with the product development teams to gain early visibility to the upcoming product releases and to educate R&D teams in technical issues faced by SPI customers.

Communication is the key to successful issue resolution. SPI Application Engineers work closely with customer teams to ensure that the issue is resolved to customer satisfaction. They utilize Web Collaboration and other tools to assist in rapid and successful Ticket resolution. SPI also ensures that customers have access to the latest updates and status of the ticket resolution via the Web Support Portal—anytime, anywhere.